Press Release
- Date:
- Thursday, October 25, 2001
- Contact:
- David Peikin
- Phone:
- (301) 918-0818
- Email:
- G1@schwartz-pr.com
Group 1 Releases DOC1 Digital - Only Single-source Solution
to Generate Customer Communications
for Print, Web Delivery and ePayment
Newest Member of the DOC1 Suite for Customer Communications Management Offers Immediate Deployment, Rapid Return on Investment and Lower Total Cost of Ownership
Lanham, MD— Group 1 Software (Nasdaq: GSOF), a leading provider of customer relationship management (CRM)-enabling software solutions, today announced the availability of DOC1 Digital, its new online customer communications solution. DOC1 Digital is a fully integrated system to generate dynamic customer communications for print as well as for electronic delivery and payment. DOC1 Digital is a member of the DOC1 suite for customer communications management, which permits enterprise-wide creation and management of highly personalized customer communications and messaging campaigns for multi-channel delivery.
DOC1 Digital natively composes dynamic documents in HTML or PDF for online delivery, eliminating the need to transform legacy print applications for Web-enablement. DOC1 Digital also incorporates powerful enrollment and payment processing capabilities, including electronic submission, processing and settling of bills, flexible payment choices, and posting to accounts receivable systems when payments occur. As an additional advantage, Group 1 has leveraged its alliances with leading billing software providers to facilitate rapid implementation of DOC1 Digital.
The DOC1 suite also permits marketers to include powerful, targeted messages on both paper and electronic bills. Messages on paper bills can also familiarize customers with e-billing options and direct them to a Web site for enrollment. Both e-bill and print messages enable marketers to cross-sell additional products or proactively target at-risk customers with attractive service offers. By using one solution for both print and Web-based customer communications, a company's marketing messages and corporate branding can be consistent across all contact channels, increasing response rates and contributing to a rapid return on investment for message campaigns.
"Our desire to enhance services to our customers by offering electronic bill presentment and payment (EBPP) guided the selection of DOC1 Digital," said Kim Neal, manager of information systems at Muscatine Power and Water, an early adopter of DOC1 Digital. "The new technology's combination of digital billing and print document composition provides a robust two-in-one solution. In addition to providing customers options in bill payment, we intend to utilize this solution to target specific customer demographics with individualized messages about our company and products."
"With the introduction of DOC1 Digital, Group 1 is the only source for essential print and electronic generation and delivery capabilities in a single customer communications management solution," said Alan Slater, president of Group 1's DOC1 Division. "DOC1 Digital eliminates the need to build and maintain separate, standalone electronic bill presentment and payment (EBPP) systems, avoiding the redundant costs associated with developing and maintaining a solitary application. DOC1 Digital enables customers to get to market quickly, with a lower cost of entry than a standalone EBPP solution."
DOC1 Digital protects valuable customer data and offers complete confidentiality through password-protected access and advanced Internet encryption. DOC1 Digital is available as a hosted solution by an existing network of BSPs (billing service providers) or as an integrated software solution. Consequently, DOC1 Digital's flexibility permits users to select the technology implementation that best meets their needs.
To see a product demonstration of the DOC1 suite, visit Group 1's booth (#1113) at the Xplor Global Conference, October 29 – November 2 in Orlando, Florida.
Group 1 Software (Nasdaq: GSOF) is a leading provider of customer relationship management (CRM)-enabling software solutions for data quality, marketing automation, customer relationship communications and direct marketing applications. Group 1's software systems and services enable 2,500 customers worldwide to market smarter by helping them find, reach and keep customers. Founded in 1982 and headquartered in Lanham, Maryland, Group 1's solutions are utilized by leaders in the financial services, banking, retail, telecommunications, utilities, e-commerce, and insurance industries. The company's customer base includes such recognized names as AT&T, Charles Schwab, Entergy, GEICO, L.L. Bean, MCI WorldCom, Wal-Mart and Wells Fargo. For more information about Group 1, visit the company's Web site at http://www.g1.com.